> For the complete documentation index, see [llms.txt](https://docs.zotlo.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.zotlo.com/features/customer-management.md).

# Customer Management

Zotlo Customer Management helps you track user activity, manage subscription lifecycles, handle refunds or disputes, and offer a seamless self-service experience through the Customer Portal.

In this section, you can explore the following topics:

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><h3>💳</h3></td><td><h4><strong>Tracking Payments</strong></h4></td><td>Monitor all user payments, renewals, and one-time transactions to maintain full visibility over customer purchase activity.</td><td><a href="/features/customer-management/tracking-payments.md">Tracking Payments</a></td></tr><tr><td><h3>🔄 </h3></td><td><h4><strong>Managing Subscriptions</strong></h4></td><td>View and update subscription statuses, change plans, and handle lifecycle events such as renewals, grace periods, or cancellations.</td><td><a href="/features/customer-management/managing-subscriptions.md">Managing Subscriptions</a></td></tr><tr><td><h3>↩️</h3></td><td><h4><strong>Refunds &#x26; Disputes</strong></h4></td><td>Process refunds, evaluate dispute cases, and manage resolutions securely and consistently.</td><td><a href="/features/customer-management/refunds-and-disputes.md">Refunds &amp; Disputes</a></td></tr><tr><td><h3>👥</h3></td><td><h4><strong>Customer Portal</strong></h4></td><td>Provide users with a branded self-service portal to manage their subscriptions, update payment methods, or review billing history.</td><td><a href="/features/customer-management/customer-portal.md">Customer Portal</a></td></tr></tbody></table>