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Tracking Payments

The Payments section gives you full visibility into all payments processed across your projects. From here, you can monitor statuses, review detailed transaction data, issue refunds, and inspect renewal attempts.

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Payments Overview

Navigate to your proect in Zotlo Dashboard → Payments to view all transactions in one unified list. The payments table includes key details such as:

  • Transaction amount & currency

  • Payment method

  • Status

  • Timestamp

  • Subscriber information

  • Linked subscription (if applicable)

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Payment Details

Click any transaction in the list to open its Payment Details page. This view provides a complete breakdown:

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Transaction Summary

  • Payment ID

  • Status

  • Amount & currency

  • Settlement amount (MoR model)

  • Payment date

  • Linked subscription (if applicable)

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Payment Method Details

  • Card network & last four digits

  • Issuer country (when available)

  • Wallet method (Apple Pay / Google Pay / PayPal)

  • PSP metadata for merchants using their own PSP

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Customer Details

  • Subscriber ID

  • Email or phone

  • Country

  • Billing details (MoR model only)

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Product Cart

Shows the exact plan or one-time item purchased, including quantity information.

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Actions

At the top of the page you can:

  • Issue a refund (full or partial)

  • Download invoice (MoR model)

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Failed Payments

For failed transactions, Zotlo displays:

  • Error code from the payment provider

  • Human-readable explanation

  • Retry suggestions when applicable

Typical decline examples:

  • INSUFFICIENT_FUNDS

  • EXPIRED_CARD

  • SCA_REQUIRED

  • DO_NOT_HONOR

If the transaction is part of a subscription renewal, Zotlo automatically enters dunning mode and continues retry logic.

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You can track details of payments via payments API endpoint and also export transactions via export API endpoints.

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Invoices (MoR Only)

For merchants using Zotlo as Merchant of Record:

  • Every successful charge automatically generates an invoice

  • Invoices follow regional tax rules

  • The download link is available on each transaction page

  • Refunds automatically update the invoice with a credit note

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What You Can Do

  • Track all charges and renewals

  • Identify failed payments quickly

  • Download invoices for accounting

  • Review decline reasons and customer info

  • Initiate refunds

  • Inspect PSP transaction logs (PSP mode)

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